We are thrilled to announce that our Resident Advisor/Case Manager, Karhen Durden (KK), has been selected as the Employee of the Month for the month of May!
KK has consistently gone above and beyond in her role, demonstrating exceptional dedication and commitment to our residents. She has a remarkable ability to connect with our residents and their children, always taking the time to greet them with a friendly word and make them feel welcome and valued in our community. She advocates for the residents on her caseload and she’s not afraid to ask questions of her supervisor when she is unsure.
Moreover, KK has shown exemplary knowledge in her field and has been instrumental in stepping up when the supervisor is out and when something is needed in a timely manner. She has effectively interfaced with PATH and other community partners. KK demonstrates outstanding crisis de-escalation skills, ensuring a safe and supportive environment for our residents during challenging situations.
In addition to her proactive approach to handling crises, KK is a team player. She is always willing to help with the training of new employees, sharing her expertise and helping them acclimate to their roles. She consistently goes above and beyond by working extra shifts to cover shortages including changing last-minute plans to cover a graveyard shift and always ensures that her case notes are submitted on time.
KK is always responsive to my calls, ready to offer her support and expertise to residents whenever needed. Her dedication, compassion, and professionalism embody the values of our organization, and we are grateful to have her as part of our team.
Congratulations, Karhen Durden on this well-deserved recognition! Thank you for your outstanding contributions and for making a positive impact on our residents and our team.